Terms and Conditions for Event Flowers


  • All quotes produced by Bituin are valid for 14 days. During this time we will hold the date for your event. After this time the date will be released back into our availability pool. We cannot hold dates or provide tentative bookings.
  •  To confirm your quote and secure your date, we require an initial 25% payment and acceptance of these terms and conditions, unless otherwise specified by a Bituin team member. 
  • It is your responsibility to review all event details, including the date, venue, and quantities of items to be delivered.
  • The 25% payment will be deducted from the total owing. 
  • Changes to the quote can be made under the conditions outlined in the “Amending items on quote” section. 

Payment Terms 

  • The balance owing on your order is due 30 days prior to your event date. 
  • We cannot deliver any items or event designs without final confirmation of payment receipt. 
  • Payments are be made by direct deposit to the Bituin account, details of which are provided on the invoice. 
  • We may also accept credit/debit card payments on request, which will incur a 1.5% processing fee.

    Flower Substitutions

    • All attempts will be made in regards to design preferences requested. However, please understand that flowers and other floral materials are seasonal and that prices may vary. We prioritise the use of locally sourced flowers and we may use floral material that is imported from overseas and therefore can be unpredictable. Sometimes the items requested are not available. Substitutes will be similar (as close as possible) for flowers and floral materials, and if they are significantly different contact will be made with the contact person to seek any further instructions.
    • Bituin also reserves the right to substitute a requested flower with another of similar design, colour and equal value, should circumstances beyond our control require so – and also if such products do not meet Bituin’s high standards of product quality.
    • Floral arrangements and bouquets are created using flowers that vary in size and shape throughout their natural season. This can affect the sizing of the products we provide, making bouquets and arrangements slightly smaller or larger.
    • Regardless of the availability of specific products, we will always adhere to the agreed colour palette and style of floral design.

    Amending items on invoice

    • Upon accepting the invoice, you are accepting the items and agreeing to the value listed on the invoice. Should you need to increase, reduce or cancel items, we are happy to do so, however, no reductions can be made 30 days prior to the event. After this period, the final total may not be reduced by more than 10% of the original agreed upon invoice.


    • Should you need to cancel your booking, you will need to notify us in writing as soon as possible. We are happy to offer to transfer your booking to another date, subject to availability - refer to Rescheduling section below.
    • Cancellations made within 1 month of event date will result in loss of 50% of the complete payable amount.
    • Cancellations made 1 week within the event date will result in loss of the complete payable amount.


    • Bituin understand’s unexpected disruptions can occur (for example COVID-19). Should you need to reschedule or postpone the date of the event more than 3 weeks before the event date; you will need to inform us in writing. Should the “new” date be available, we will confirm with you in writing. Should the date not be available, a cancellation will occur, based on the cancellation terms and conditions above.
    • If the event is postponed within 3 weeks of the event date, we may still change the event date however additional charges may be incurred for flowers that have been ordered and received.

    Photographs & Video Footage

    • Bituin reserves the right to photograph all arrangements upon installation for promotional material use. This includes, but is not limited to social media, brochures, websites, Pinterest, advertising, magazine submissions and other publications related to self-promotion and marketing.
    • Where images are provided by your contracted photographer, appropriate credit will be given.
    • Bituin will be respectful of your privacy and anonymity by not including your name or photos of you and your guests without prior permission.
    • Bituin agree to hold off from posting any images to social media until after the event ceremony has begun.


    • We respect your privacy. Your names, event date, contact details, order information & pricing will be treated with complete privacy.
    • We will not speak with any media representative or release any information unless you give us consent to do so. We request you do the same and do not disclose order and pricing details to anyone without our express written consent.

    Impact of COVID-19

    • We take public health seriously and adhere to all health and safety requirements: masks, gloves, proper sanitary measures and social distancing are a part of our basic service standards.
    • Where we cannot safely perform our duties as a direct result of COVID-19, we will advise the client in writing.
    • Should we be required to quarantine in the lead up to your event date, we will advise you in writing and provide you with our plan of action.
    • Should someone from your event contract COVID-19, it’s your responsibility to advise us in writing as soon as possible.

    Acceptance of Delivery and Responsibility

    • Bituin's responsibility for care, maintenance, quality and/or longevity of all flowers and arrangements ends with the acceptance of possession of the flowers by the client or their representative and once the ceremony and/or reception begins for the ceremony and reception flowers, respectively.
    • No refunds will be made after delivery has been accepted.  
    • In the event you are not available during the scheduled delivery, you will designate someone to accept/sign for the delivery and be sure all items requested are accounted for. 
    • Bituin will not be held accountable if any florals become damaged or go missing due to failure to meet with the delivery person.  

      Extreme conditions

      • Bituin will make every possible effort to deliver flowers for your event in a timely manner.  However, Bituin shall not be liable for delay or the inability to deliver flowers due to severe weather, traffic accident, road closures, landslides, floods or other acts of nature or war.  


      • In the event of the incapacitation of the head designer for the contracted event, a suitable replacement will be secured.  If a replacement cannot be secured in time for the event, a refund of monies paid will be issued.


      • Bituin will at no time be liable for more than the amount the client has paid for the event contracted. In the event of fire, natural disaster, tragedy or other emergency, liability is limited to refund of monies paid.


      Last updated 1 September 2023